Refund policy

We want you to be happy with your order. If something isn't right, here is how returns and refunds work at Clean Smile Home.

Changing your mind

You can cancel your order for any reason within 14 days of the day you receive it. Tell us within those 14 days, then send the item back within 14 days of telling us.

Items must be unused and in their original packaging.

Hygiene: toothbrushes, brush heads, flosser nozzles and other oral care items can only be returned for a change of mind if they are unopened, with the manufacturer's seal intact. Once the seal is broken we can't accept them back for hygiene reasons. This doesn't apply to faulty items.

How to return an item

  1. Email info@cleansmilehome.com with your order number and the item you'd like to return.
  2. We'll reply with the return address and instructions. Please don't send anything back before you hear from us.
  3. Post the item back. You pay the return postage for change-of-mind returns. We recommend a tracked service, and please keep your proof of postage.

Refunds

We refund you within 14 days of receiving the item back, or of you sending us proof that you've posted it. Refunds go to your original payment method.

If you return your whole order, we also refund the standard delivery charge you paid. If you chose Express delivery, we refund the cost of standard delivery only.

We may reduce a refund if an item has been used or handled more than you would in a shop.

Faulty, damaged or incorrect items

If your item arrives damaged, is faulty or isn't what you ordered, email info@cleansmilehome.com as soon as you can, with your order number and a photo if possible.

  • Within 30 days of delivery you can choose a full refund.
  • After 30 days we'll offer a repair or replacement, or a refund if that isn't possible.
  • We cover the return postage for faulty, damaged or incorrect items.

Your product may also be covered by the manufacturer's guarantee. Details are in the box.

Cancelling before dispatch

Email us as soon as possible. If your order hasn't been dispatched, we'll cancel it and refund you in full.

Your legal rights

Nothing in this policy affects your statutory rights as a consumer under UK law.

Contact

Clean Smile Home, 24 March Road, Edinburgh, EH4 3TB, United Kingdom
Email: info@cleansmilehome.com