Terms of service

These terms apply when you use cleansmilehome.com or place an order with us. Please read them before you order.

About us

cleansmilehome.com is operated by Clean Smile Home, 24 March Road, Edinburgh, EH4 3TB, United Kingdom. You can contact us at info@cleansmilehome.com.

We are an independent retailer. Brand names and trade marks shown on this site, such as Oral-B and Philips Sonicare, belong to their respective owners.

Ordering

When you place an order, we send you an email confirming we've received it. The contract between us is formed when we email you to say your order has been dispatched.

We may need to decline or cancel an order, for example if an item is out of stock or there was an error in the price or description. If we do, we'll tell you and refund anything you've paid.

You must be 18 or over to order from us.

Prices and payment

Prices are in pounds sterling and include any applicable VAT. Delivery charges are shown at checkout before you pay.

We take payment when you place your order, using the payment methods shown at checkout.

We check prices carefully, but mistakes can happen. If we find an error in the price of something you've ordered, we'll contact you so you can choose to go ahead at the correct price or cancel.

Products

We try to describe and show products accurately. Packaging and colours may vary slightly from the pictures. Electrical products are supplied with UK plugs, including 2-pin bathroom shaver plugs where stated on the product page.

Our guides and blog posts are for general information only and aren't a substitute for advice from your dentist.

Delivery

We deliver to UK addresses. See our Delivery policy for options, costs and estimated times.

Returns and refunds

You can cancel most orders within 14 days of receiving them. See our Returns and refunds policy for how this works, including the hygiene rules for oral care products.

Faulty goods

Under UK law, goods must be as described, fit for purpose and of satisfactory quality. If something you bought from us is faulty, contact us and we'll put it right as set out in our Returns and refunds policy.

Our responsibility to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure. We don't exclude or limit our liability where it would be unlawful to do so, and nothing in these terms affects your statutory rights.

We supply products for domestic and private use only.

Using this website

You may use this site for personal shopping. Please don't misuse it, copy its content for commercial purposes, or try to interfere with how it works.

Your personal information

We use your personal information as set out in our Privacy policy.

Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones on this page when you place it.

Governing law

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of the part of the UK where you live.

Contact

Clean Smile Home, 24 March Road, Edinburgh, EH4 3TB, United Kingdom
Email: info@cleansmilehome.com